Shannon Ballard is the Vice President of Customer Innovation and part of the ownership team at Jan Kelley, Canada’s leading B2B digital creative agency. Jan Kelley is over 100 years old and is a fully independent, WBE certified, Canadian owned business. The agency is a proud two-time winner of the Waterstone Most Admired Culture Award.
With 20 years of experience in brand development and customer experience strategy, she is an award-winning marketer, with a proven track record for helping organizations position, develop and differentiate brands to inspire employees and drive growth. This includes a deep passion for building and driving organizational culture. As a certified CXPA, Shannon specializes in brand strategy, customer experience and brand experience.
An active contributor in the community, Shannon was a volunteer with the Girl Guides of Canada for over 10 years and is currently on the Board of Directors for Food for Life, Halton’s largest not for profit food recovery program, helping provide healthy fresh and frozen food to those in need.