Director of Operations

Kitchener-Waterloo Area, ON, Canada

Do you have 10-plus years of operations and general management experience, with demonstrated success in driving optimization and best practices? Are you a people leader who’s been successful leading change and transformation initiatives that resulted in increased efficiency, profitability and employee satisfaction? If yes, this could be the role for you.

We’re leading the search for a Director of Operations on behalf of our client, a leading service provider in the duty sector. Reporting to the Vice President of Enterprise, the Director of Operations will have primary responsibility for providing operational leadership as well as day-to-day management of the organization’s core business offerings.

Tasked with leading operational excellence and ensuring that the business achieves profitable revenue growth and maintains its best-in-class reputation in their field, the Director of Operations is responsible for managing key operating functions such as customer support, shared services, project management, contracts, privacy and compliance as well as oversight of service delivery.

The ideal candidate will be driven by building structure and setting goals that help maintain alignment of the organization to the strategic and operational objectives of the company. A highly skilled communicator and negotiator, they will thrive in an entrepreneurial environment with an established customer base, highly focused on quality and service.

This is an exceptional opportunity for an experienced leader with the ability to build, coach and develop people who wants to play a key role in an established company looking to grow.

All responses are sent to Waterstone Human Capital. Please indicate your interest in Project # 0320-0001S. Please note: only candidates selected for an interview will be contacted.