Vice President, Telesales

United States

Do you thrive in a fast paced, high growth sales and call centre environment? Do you have a history of success leading sales operations in a contact centre of retail environment? If yes, this may be the role for you! Note that this role is located in the U.S.

We are leading the search for a Vice President, Telesales, for our client, a leading retailer of wireless products and services. The Vice President, Telesales will have responsibility for leading and overseeing the multi-program telesales centre operations, encompassing both inbound and outbound call activity across sales and service functions. Across departments, they will have full responsibility for meeting staffing needs, efficiency targets, sales goals, and overall program development objectives.

The VP, Telesales leads a team of call center selling and customer services professionals. They will: drive attainment of key performance indicators around sales revenue, close rate, operational productivity, customer interaction quality, and contact center service levels; meet or exceed sales goals on a daily, weekly, monthly, quarterly, and annual basis; develop, design, and implement processes as needed to be responsive to changing goals, strategies and competitive practices; assist executive leadership in planning processes that include annual financial planning, infrastructure development, capacity planning, and process improvement; ensure contact center operations are in compliance with all necessary laws and regulations; and direct and recommend necessary corporate initiatives and/or changes needed, to support center growth and compliance.

The successful candidate will have: a demonstrated ability to build a strong sales culture, organizational capability and technology solutions; experience leading diverse teams; familiarity with workforce management and software; and excellent working knowledge of relevant metrics and financial metrics used to drive performance in both sales and service environments.

This is an outstanding opportunity for an exceptional relationship-builder with at least seven years in a sales call centre and sales leadership position who is passionate about helping to build and maintain a culture that high performing sales professionals want to be a part of, an employer-of-choice reputation, and a Best Place to Work environment.

All responses are sent to Waterstone Human Capital. Please indicate your interest in Project # 0314-0001S. Please note: only candidates selected for an interview will be contacted.